Banks are among the smartest commercial organisations having successfully outsourced the role of bank teller to their customer base via the ATM. Similarly, today's online service providing organisations require membership systems that provide an online mechanism for members to perform their own record administration. This capability must be securely delivered and useable on any device. It must offer the member access to all appropriate data and have sufficient functionality to support record maintenance. At the same time it must service the needs of the organisation itself. In short it needs to be as capable as the X-En Platform.
Membership application via X-En will start at the organisation's own website. People can join through a completely automated process using any device equipped with a suitable browser. X-En automatically sends email confirmations, accepts online payments and routes new applications through defined paths within your organisation.
As well as defined workflow which caters to mainstream organisational processes X-En also offers a Generic Enquiry facility to facilitate non-standard requests for information. This is an important facility as it traps those left questions that might otherwise be lost as the enquirer tires of attempting to engage with a process not defined for a casual enquiry or request for service.
Invoice and Payment History
One of the great drains on administrative time is responding to requests for copies of invoices or payment history. Replace the incoming call with a self-service facility where the member can help themselves; a potentially enormous time and cost saving facility.
Review and Maintain Certification Details
An especially beneficial facility for professional associations is the ability for members to self-service their requirements to review current certification status, certification history, print certification certificate as well as submit new certification details.
Member Directory Listings
Use the strength and security of the X-En database to give your members or the public access to a searchable directory of other members.
Member Profile Updates
X-En's secure member portal or mobile app is used by members to maintain their own profile including personal and contact details, interests, expertise, qualifications and experiences.
The X-En Platform uses tokenisation to process credit card payments, the highest level of card security. Secure online payment of all outstanding invoices (dues and others) may be made via credit card as well as PayPal.
Register for Events
The ability for members to book events or courses is not limited to the organisation's main website. X-En's member self service capability extends the Event and Course full service functionality to portal or app.