The X-En Platform maintains a member's complete history and all information pertaining to the member is present in each discrete record. The strength of the X-En Platform's database ensures that all data is stored only once, ensuring a single version of the truth. Rather than duplicating data to support secondary processes, X-En simply reuses that which is already stored. In a day and age when the value of data is increasingly described as the new "oil", this crucial design feature to avoid duplication protects the value of the organisation's data.
Individual Member Types
Detailed data classification is imperative if online service delivery is to be efficient and deliver real administrative savings. With X-En, multiple member types may be defined with individual membership periods and dues amounts for organisational or individual members. In this way, X-En lowers processing costs by effectively and accurately automating basic administrative processes.
Maintain personal and professional contact details, like name and preferred name, address details (home, business and 'Other' addresses maintainable), telephone numbers, email addresses, website, employer data, occupation, job title, comments, etc.
Continuing Education and Certification Program
Professional associations will benefit from the X-En Platform's ability to track members' attendance at approved courses including applicable credit points accrued. X-En can automatically calculate and allocate awards once pre-defined point/hour limits are reached. This includes member self-serviced issue of certificates.
Duplicate Detection System
An explicit capability to check duplicate entry of member details guards against the threat of data inaccuracy through duplication of member records and the inaccuracy of record maintenance that this threat poses. This feature alone represents significant administrative cost minimisation.
Audit Trail of Data Changes
Data value is enhanced by access to tools which underpin proper data governance. The X-En Platform offers extensive audit capabilities allowing the tracking by user of any change to any attribute which defines a member.
Communication Control Data
By allowing members to designate their personal communication profile by indicating their preferred written communication method (email, mail or email and mail) and to define the type of interaction they wish to receive (for example, monthly newsletter, branch email, promotions etc) a higher degree of personal service is achievable. Online service delivery is about meeting members' needs, both perceived and real, and X-En provides the tools to support this interaction.
Member Comments and Notes
Online service delivery should not be one-way traffic. The X-En Platform provides the ability for members to provide comments and to store notes as a basis for enhanced interaction between association and the member base.
Member History / Achievements
The X-En Platform's extensive database can be a valuable resource for members as well as their organisation. With secure access to X-En via their own portal members can track, for example, qualifications, experiences and interests.
Everybody likes to look good. Rather than invest administrative time on behalf of members servicing this particular personal quirk X-En provides the ability for members to upload and store their own image.
Member Subscription Data
The prerequisite to processing speed, efficiency and accuracy is access to complete information on an individual records basis for parameters such as Billing Grade (Fee Types), Renewal Periods, Expiry Date, Bill To Date, Payment Interval, Credit Card details, etc. In this manner X-En provides an unparalleled ability streamline an organisation's ability to automate invoicing and thereby improve cashflow.
The value of data is enhanced through the ability to create links to related information. X-En's advanced database design lends itself perfectly to this valuable concept. Examples include: Link Members to Other Organisations, for example, affiliations, contact of, sponsored by, referred by.
Wide Variety of Member Classification Codes
The theme of enhancing data value is continued by X-En's ability to support a wide variety of member classification codes. Examples include member Grade and Member Status. Every organisation will have its own particular requirements and the X-En Platform's flexibility accommodates this requirement.