X-En Knowledge Base enables the creation of a central repository of resources for problem descriptions (resolutions), FAQs, how-to procedures and more.
Add unlimited tag (keyword) search terms to articles knowledge base entries.
Allocate knowledge base entries directly to a case (ticket) including problem description, reproduction, resolution and attachments.
Attach multiple files of any type to a knowledge base entry.
Deliver resources for problem descriptions (resolutions), FAQs, how-to procedures and more.
Import solutions from external sources to easily build and maintain a knowledge base.
Query knowledge base entries within open cases (tickets) or via a generic search function to assist in resolving issues or conflicts.